How Healthcare Coordination Works
From your first confidential inquiry in Dhaka, Kathmandu, or abroad, to your surgery, bedside concierge, and safe return home. A transparent, non-clinical coordination model designed for international patient safety.
End-to-End Operating Model
The 8 Stages of Your Coordinated Care
Lead Generation & Initial Inquiry
Patients, family members, or referring doctors contact our Kathmandu coordination desk via Website, WhatsApp (+977 9828889822), or referral partners.
- Immediate response within working hours (9:00 AM – 7:00 PM NPT).
- Confidential intake with dedicated patient coordinator assigned.
- Clear outline of what diagnostic records and clinical summaries are required.
Administrative Screening & Records Collection
Our coordination team collects basic patient information, past medical history, lab reports, imaging (CT/MRI), and dialysis notes. Urgent acute cases are triaged appropriately.
- No agency or registration fee charged to the patient.
- Secure transfer of diagnostic documents following the Privacy Act 2075.
- Review of essential blood markers, tissue typing, and radiological imaging.
Independent Clinical Review by Specialists
The patient file is presented directly to designated heads of surgery and department directors at accredited partner hospitals in Nepal and India for clinical assessment.
- Case review conducted by certified transplant surgeons and senior specialists.
- Surgeon confirms surgical candidacy, prospective techniques, and pre-admission requirements.
- Optional doctor-to-doctor clinical tele-discussion for complex conditions.
Hospital Proposal, Treatment Plan & Cost Quotation
The receiving hospital issues an official medical recommendation, anticipated length of hospital and in-country stay, itemized cost estimate, and provisional surgery schedule.
- Transparent, direct hospital package pricing with clear inclusions and exclusions.
- Accreditation profiles (JCI, NABH, or National Apex Institute status).
- Comparison of Nepal (Kathmandu) and India (Delhi NCR) options where appropriate.
Independent Patient Decision
The patient and family independently review the hospital's recommendation and quotation. There is zero broker pressure or commercial obligation.
- Total patient sovereignty; no sales tactics or artificial urgency.
- Patients pay medical fees directly to the admitting hospital cashier upon arrival.
- Clear legal and logistical counsel provided prior to committing to travel.
Travel, Visa & Accommodation Logistics
Once you decide to proceed, our travel desk coordinates formal hospital Medical Visa invitation letters, flight itineraries, airport reception, and local guesthouse/hotel lodging.
- Swift issuance of Medical and Medical Attendant visa support letters.
- Direct flight coordination for Bangladesh patients (Dhaka to Kathmandu in 75 mins).
- Personal airport greeting at Tribhuvan International Airport (KTM) and transport to lodging near the hospital.
Hospital Admission & Bedside Concierge
On admission day, an IMC coordinator accompanies the patient to the hospital, assists with administrative admission paperwork, nursing communication, and room settlement.
- Receiving hospital retains complete clinical responsibility for surgery and post-op care.
- Bedside concierge visits during hospital stay to assist with language and comfort.
- Assistance with living-donor legal file review before the statutory Authorization Committee.
Discharge, Repatriation & Post-Care Continuity
Following surgical discharge and fit-to-fly clearance, we compile comprehensive discharge summaries, pathology reports, and prescribed medicine supplies for your return home.
- All surgical summaries translated and provided in physical and digital formats.
- Follow-up records routed back to your primary doctor or local dialysis centre.
- Ongoing coordination for remote teleconsultations with your operating surgeon.
International Patient Gateway: Bangladesh to Nepal Corridor
Tailored logistical coordination for Bangladeshi and regional South Asian patients.
Direct Travel in 75 Mins
Direct daily flights connect Hazrat Shahjalal International Airport (DAC) in Dhaka with Tribhuvan International Airport (KTM) in Kathmandu. Fast immigration and simplified visa processes.
Cultural & Language Comfort
Dedicated Bengali language support, halal food availability, and peaceful, temperate rehabilitation surroundings in Kathmandu Valley for both patient and accompanying relatives.
Consular Dossier Support
Comprehensive guidance organizing family genealogical documents and Bangladesh Embassy attestations required by Nepal's statutory Authorization Committee for living-donor organ transplants.
Statutory Organ Transplantation Legalities
Mandatory legal frameworks under Nepalese and Indian Law.
Strict Living-Related Donor Mandate: Organ transplantation (Renal/Kidney and Liver) in Nepal is legally governed by the Human Body Organ Transplantation (Regulation and Prohibition) Act 2055 and Rules 2073, and in India by the Transplantation of Human Organs Act (THOA). Transplantation is legally permitted exclusively using documented living relatives (first-degree biological relatives or spouse).
Statutory Prohibition of Commercial Organ Trade: Any form of commercial organ brokerage, buying, or selling of human organs is strictly illegal and a grave criminal offense. IMC does not buy, sell, broker, or promise human organs or donors under any circumstances.
Government Authorization Committee: Prior to any transplant procedure, the patient-donor pair must appear in person before a statutory Government Authorization Committee, which verifies:
- Consular relationship certificates verified by the home-country embassy.
- Family genealogical records, birth certificates, and marriage registries.
- HLA tissue typing and immunological cross-match verification.
- Independent medical and psychological evaluation confirming voluntary, altruistic consent.
What to Prepare Before Traveling
Original Diagnostic Records
Physical copies and digital DICOM files of latest CT, MRI, biopsy, and dialysis summaries.
Medical Visas & Passports
Valid passports (≥6 months validity) and Medical / Attendant entry visas supported by hospital invitation letters.
Accompanying Attendant
At least one adult companion for family emotional support and in-room hospital care.